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Privacy and Cookie Policy

Rydeu acts as an intermediate between its users and suppliers providing transportation services. This Rydeu Privacy Policy (the “Privacy Policy”) is intended to inform you about our policies and details regarding the collection, use and disclosure of any information submitted to us or captured while exploring our platform (Rydeu.com).Please note that company has right to change the privacy policy without notice so we advise you to read it periodically before making bookings.This privacy policy was last revised in June, 2020.

User Consent

By using Our platform or accessing it, you agree to the terms and conditions of this Privacy Policy. ( https://www.rydeu.com/privacy-policy). We will also be collecting and processing your personal Information, for which you give consent if you use our platform.

Collection and processing User Data

Whenever a user is booking any transfer with our platform or browsing through our website, we do collect information with the help of cookies and other technologies.

For any non-logged in user we collect basic data as server details of the user's computer, type of browser using just to help improve our policies. Please note that we do not capture any personal data of users.

To learn more about the cookies we use, please check our Cookie Policy.

For users who are making booking using our platform,below data is collected from user-

Personal information: Name, email address, mobile number of the person making the booking and details of persons travelling with us.

Transfer details: Pick-up/drop location, number of travellers, Date, time, any particular request for our supplier.

Payment Data: Name of card holder, card number(Debit/credit), CVV etc.

Device data: ip address, browser type, software you use to access our platform, login information etc.

Customer service Data: when you connect with our customers, we collect your name and voice data.

Once you continue to book any transfer service with us, our suppliers will have hold of your data which includes name,pick-up and drop location of your transfer,flight details if provided, number of travellers, baggage count etc. Suppliers should not use any of the given details for any other purpose.

By giving consent to terms and conditions for privacy policy, Rydeu will use customer data for these mentioned points.

    • To check authorized person has logged in.
    • For communication purpose regarding scheduled transfers.
    • To share with suppliers for successful completion of transfer.
    • Providing to third party business partners for marketing purpose.
    • Using it for advertising purpose.
    • For recording complaints and better performance.
    • For receiving payment for completed transfer service.

Storing and deleting user data-

Customers registering with our company have a separate account where we allow them to store all the details about themselves. These details are helpful and used for successful completion of transfer. Users have a right to request for deletion of user data(You can mail us at info@rydeu.com) and if such a request is received, Rydeu will do the needful. However, sometimes we need to retain some of the details for annual audits and compliances.

Cookie Statement

Rydeu uses cookies and other tools which help users to use our platform in a smooth way while you are creating any offer with us. We have explained cookies and it's details for better understanding. If you have any other questions about how we use your information, please feel free to drop us an email at info@rydeu.com.

What is a cookie?

Cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a website that uses cookies, a cookie file is saved to your PC, Mac, phone or tablet. It stores the website's name, and also a unique ID that represents you as a user.

We make use of different monitoring tools to collect information from our users to give them a better experience and to understand the interest and behaviour of users while they interact with our platform.

We use different types of cookies which are mentioned below. Advertising cookies will send you some of the relevant advertisements allowing them to track your non-personal details and help them to understand your preferences when you browse or visit the advertised website.

Session cookies: to collect data only when the user is interacting with our platform.

Technical cookies: are necessary for user to use platform in a better and to function it properly and accurately such as registering with us, managing all bookings on portal.

Functional cookies: to make life easier by remembering all basic information such as sign-in details. These cookies make browsing fast by remembering details of the user.

Advertising cookies: to show personalized advertisements based on your browsing history when you visit us or any other platform. For eg- It takes details such as how and where did you search for chauffeur services, what lead you to our platform etc

Social media cookies: designed specifically for those who wants to interact platform via social media such as Facebook, Twitter, instagram etc.

The following cookies are used on this website:

Name of the cookieUsage DetailsStorage DetailsType of CookieProvider
__Secure-APISIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising30 daysMarketing.google.com
SAPISIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising2 YearsMarketing.google.com
APISIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.2 YearsMarketing.google.com
__Secure-HSIDUsed for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.30 daysMarketing.google.com
SSIDUsed to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser's ads or search results and your visits to an advertisers website.2 YearsMarketing.google.com
HSIDUsed for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.2 YearsMarketing.google.com
__Secure-3PSIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.2 YearsMarketing.google.com
__Secure-3PAPISIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.2 yearsMarketing.google.com
__Secure-SSIDUsed to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser's ads or search results and your visits to an advertisers website.30 daysMarketing.google.com
1P_JARUsed to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser's ads or search results and your visits to an advertisers website.30 daysMarketing.google.com
ANIDUsed by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.2 YearsMarketing.google.com
CONSENTUsed to store Google Network advertising preferences for use in targeted advertising.18 yearsMarketing.google.com
__stripe_midFraud prevention and detection.1 yearNecessary Cookies.rydeu.com
OGPCThis cookie enables the functionality of Google Maps2 monthsNecessary Cookies.rydeu.com
__stripe_sidFraud prevention and detection24hoursNecessary Cookies.rydeu.com
tokenUser Authentication token to keep the user logged in.2 monthsNecessary Cookies.rydeu.com
__stripe_midFraud prevention and detection1 yearNecessary Cookies.rydeu.com
OGPThis cookie enables the functionality of Google Maps2 monthsNecessary Cookies.google.completion
cookieConsentStores the consent of the user to let store other cookies locally.5 monthsNecessary Cookies.rydeu.com
SIDUsed for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content2 YearsPreferences.google.com
NIDUsed to store preferences in a unique Google ID to remember your information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. These preferences can be used for optimised &/or personalised advertising on Google networks.6 monthsPreferences.google.com
SEARCH_SAMESITEThe SameSite attribute tells browsers when and how to fire cookies in first- or third-party situations. SameSite is used by a variety of browsers to identify whether or not to allow a cookie to be accessed.6 monthsPreferences.google.com
_gidUsed to distinguish users.24 hoursStatistics.rydeu.com
_gidUsed to distinguish users.24 hoursStatistics.rydeu.com
_gaUsed to distinguish users.2 yearsStatistics.rydeu.com
_gatUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_(property-id).1 minuteStatistics.rydeu.com
 

To provide an enriched & seamless experience to our customers, we use various 3rd party applications integrated in our web & mobile platforms.

Following is the comprehensive list of all such applications and details on data exchange.

NameUsage Details
Google AnalyticsGoogle Analytics(web analytics service offered by Google) tracks all data by a unique tracking de that a website installs on every page. This code runs in users' browser when they visit that website. Rydeu uses Google Analytics to track user activities such as user's total time spend on our website, pages visited, website traffic and to understand which pages are slow, performing well or broken etc. For more information, please visit https://www.google.de/analytics
SendgridRydeu uses Sendgrid for sending emails to their customers about scheduled trip details, providing supplier information, url token to set/reset passwords, and also for any promotional offers. Users can always opt for the "unsubscribe" option, if they don't wish to get any promotional emails. For more details about sendgrid privacy policy do visit - https://sendgrid.com/policies/privacy
Twak.toTo assist our customers 24*7, there is a chat option available directly on the website and is powered by "tawk.to". Customers are asked to share basic information such as "name" & "email id". Along with this, some other information is captured which includes, customer's browser name, Country & page url from which the chat was initiated. All these customer info is used only for Rydeu's internal operation management and to provide a better and informed customer support. For more details about tawkdcw privacy policy, do visit - https://www.tawk.to/
slackRydeu uses Slack for internal notifications regarding new booking requests, new user registration and customer support queries etc. To know more about slack privacy policies please check https://slack.com/intl/en-in/legal
Google mapsRydeu uses Google maps to give their customers a real time experience about locations, to render maps with locations and to provide directions from their pick-up location to drop location.To get more details about maps, please visit https://developers.google.com/maps/documentation
StripeRydeu uses "Stripe" for a secure payment mode. While making payment on our platform, with user's consent, we do capture details like email id, name, phone number and are sent to stripe. Any other details filled in such as credit/debit card number, expiry date & cvv, are directly captured by Stripe and the user has given consent for the same. To know more about Stripe privacy policy, please refer to- https://stripe.com/en-in/privacy.
 

The first time you visit our website, we will ask your consent for our cookie policy. If you do not wish to continue with our terms, you can always choose to opt out. However, you will not be enjoying full use of our platform for booking any transfer with us.

Deleting cookies

If you do not wish to share your details you can always choose to block or delete cookies. It can be done from your browser settings. If you do so, some of the functionalities will not be visible to you while using the platform and the user experience will not be as smooth as it was.